– B2C –
1. General
All services provided by the online shop to the customer are exclusively based on the following General Terms and Conditions. Deviating arrangements are only valid if they have been individually agreed upon between the online shop and the customer.
2. Conclusion of Contract
2.1 The offers of the online shop www.ceylanateskids.com (company headquarters at Boulevard Plaza Tower 1, Downtown Dubai, United Arab Emirates, info@ceylanateskids.com) on the Internet constitute a non-binding invitation for the customer to order goods in the online shop.
2.2 By ordering the desired goods online, the customer submits a binding offer to conclude a purchase contract.
2.3 The online shop will immediately acknowledge receipt of the order, at the latest within [insert time] after receiving the order. The order confirmation, as well as the acceptance of a telephone order, does not yet constitute a legal acceptance on our part. Our acceptance of the offer only occurs when we dispatch the goods to you. You will receive a written dispatch confirmation by e-mail (within x days — NOTE: see shipping time in §4). However, the customer is bound to their offer for a maximum period of [insert appropriate duration].
NOTE: There are various ways a contract can be concluded over the Internet. You should document exactly the technical steps that lead to the conclusion of the contract. At the same time, customers should be informed whether the contract text will be stored and how it can be accessed if applicable.
2.4 The subject of the contract is the goods ordered by the customer. Regarding the condition, the product description applies; otherwise, § 434 para. 1 sentence 3 BGB applies.
3. Right of Withdrawal
Right of Withdrawal
You do not have the right to withdraw from this contract.
The product is specially manufactured for you.
However, if a withdrawal does occur, the customer bears the cost of the entire return shipment.
4. Delivery
4.1 All items are shipped immediately if available from stock.
Delivery is made only within Germany and the United Arab Emirates.
Delivery is made both within Germany and to EU countries, as well as to the United Arab Emirates.
4.2 The delivery time within Germany is, unless otherwise stated in the offer, a maximum of 4–6 weeks on business days. Delivery will therefore occur no later than 40 business days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring credit institution (for advance payment) or after conclusion of the contract (for cash on delivery or invoice payment).
For international deliveries, the delivery time is, unless otherwise stated in the offer, a maximum of 60 business days. Delivery will therefore occur no later than 60 business days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring credit institution (for advance payment) or after conclusion of the contract (for cash on delivery or invoice payment).
4.3 If an item is temporarily unavailable, we will inform you by e-mail of the expected delivery time, provided we have your address.
Your statutory rights remain unaffected.
4.4 We may refuse a refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs first.
5. Packaging and Shipping Costs
5.1 We offer the following shipping methods: [insert shipping methods].
5.2 For delivery within Germany and packaging costs, we charge the shipping price stated in the offer. Shipping costs are shown separately and communicated with each order (pricing may vary by weight). EUR.
For international deliveries, we charge [insert shipping costs; pricing may vary by weight].
5.3 For orders with a value over EUR 100,000.00, shipping within Germany is free.
For international deliveries, free shipping does not apply.
5.4 Any loss in value of the goods will only be borne if it is due to handling by us that was not necessary to inspect the condition, properties, and functionality of the goods.
6. Payment, Retention of Title
6.1 All prices are gross prices in Euro, including the statutory VAT of currently 19% or 7% for books (…). Prices valid on the day of order apply.
6.2 For delivery within Germany, the following payment methods are available:
- Credit card (charged immediately before shipping; allowed cards: [insert cards])
- Cash on delivery (the customer must pay the purchase price before delivery of the goods). For cash on delivery, Deutsche Post AG charges an additional fee of EUR 100.00, payable by the recipient.
- Advance payment (the customer must transfer the purchase price to our account). Upon payment in advance, you will receive an e-mail with detailed invoice information. Please include your e-mail address and/or phone number in the order form and use your name and invoice number as the reference for the transfer.
- Direct debit (debited immediately after conclusion of the contract).
- Invoice (the customer must pay the invoice amount before receiving the goods).
For international deliveries, payment is made by credit card.
6.3 Until full payment is made, the delivered goods remain our property (retention of title according to §§158, 449 BGB). The customer must immediately inform us of any third-party enforcement measures against the reserved goods and provide the necessary documents for intervention. The customer must also inform third parties in advance about our rights to the goods.
7. Warranty
If fulfillment is made through replacement delivery, the buyer is obliged to return the originally delivered goods to us at their own expense within 30 days. The return of defective goods must comply with legal regulations. We reserve the right to claim damages under the conditions permitted by law.
8. Liability for Defects
Information regarding liability for defects: statutory liability for defects applies.
9. Data Protection
Our privacy policy can be accessed at [link].
10. Copyright
The content and works created by the site operators on these pages are subject to United Arab Emirates copyright. Reproduction, editing, distribution, and any kind of exploitation beyond the limits of copyright require written consent from the respective author/creator. Downloads and copies of this site are only permitted for private, non-commercial use. If content on this site was not created by the operator, third-party copyrights are respected. Third-party content is marked accordingly. If you become aware of copyright infringement, please inform us. Upon becoming aware of legal violations, we will immediately remove such content.
11. Miscellaneous
To resolve disputes in online trade between consumers and traders, the EU Commission has established a platform (the so-called ODR platform). You can access this platform and further information at:
http://ec.europa.eu/consumers/odr
We do not participate in a dispute resolution procedure before a consumer arbitration board.
We participate in a dispute resolution procedure before the consumer arbitration board. The responsible consumer arbitration board is:
Name: CEYLAN ATES – FZCO
Address: Boulevard Plaza Tower 1 in Dubai -Downtown, UAE
Website: www.ceylanateskids.com
zuständige Verbraucherschlichtungsstelle ist:
Name Anschrift Webseite
Name: CEYLAN ATES – FZCO Address: Boulevard Plaza Tower 1 in Dubai -Downtown, UAE
Website: www.ceylanateskids.com
12. Content and Links on Our Pages
12.1 The content of our pages has been created with the greatest care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content. As a service provider, we are responsible for our own content on these pages according to §7 para. 1 TMG under general laws. According to §§8–10 TMG, we are not obligated to monitor transmitted or stored external information or investigate circumstances indicating illegal activity. Obligations to remove or block the use of information under general law remain unaffected. Liability is only possible from the moment we become aware of a specific legal violation. Upon becoming aware, we will immediately remove such content.
Our offer contains links to external websites of third parties over which we have no control. We therefore cannot assume any liability for these external contents. Responsibility always lies with the respective provider or operator of the pages.
The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at that time. Continuous monitoring of linked pages is not reasonable without concrete evidence of a violation. Upon becoming aware of legal violations, we will immediately remove such links.
13. Final Provisions
The applicability of the UN Sales Convention is excluded; German law applies. By placing an order, the General Terms and Conditions of the online shop are accepted.
If the customer does not have a general place of jurisdiction in Germany or another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is our business location.
